Everyone knows how vast the WhatsApp network with hundreds of millions of users and the power of groups in WhatsApp is which has been extremely useful. Businesses have benefited greatly from WhatsApp Business with the ability to broadcast messages to specific target groups.

Use WhatsApp differently

If you have used WhatsApp Business to broadcast messages to your customers, potential customers, clients, visitors or members, then you know just how good this function is. It is convenient, very affordable (free even), efficient and very accurate. Now, what if we tell you that you can now turn the tables.

Instead of sending mass messages to your customers, you can let them subscribe to you. Why would anyone want that, you might ask? The answer is simple.

When your customers subscribe to you, it means they are interested in your products, services or company.
By subscribing to you, it means they don’t wish to miss anything that you are offering. This means you have full control over your sales.

How does it work?

The process is very simple and straightforward. We are committed to helping your business grow and flourish through the best applications and technologies. Since we have the process know-how, we are more than happy to walk you through and have your business success in no time!

First, you will need to scan your WhatsApp number to your dashboard which means the system now recognizes your number. If you do not wish to mix your business and personal numbers, then you need to get a new number solely for this purpose. This process takes between 10 and 30 minutes. It is okay if you are unsure as we will assist you all the way.

Then, you decide how you would want to allow WhatsApp users to join your WhatApp number. We have formulas to boost your subscriber base as well. You will normally place your WhatsApp number with WA.ME link or QR Code either through your website, name card, flyer, frontdesk or others.

Wa.me looks something like (wa.me/60122228888). They will be able to click on the link which will automatically initiate a message where they can then send any message to your number. This message invoked by the click can be appended with a keyword. For instance, if you are a restaurant owner, you could use keywords like family, dining, weekends, steamboat.

After that, you can start communicating with your subscribers in your online dashboard or just use our AI tool to do the job.

You can now receive direct replies from your subscribers allowing you a better and faster communication with them.

When anyone subscribes to your number, you are in constant connection with them which means you can do follow-ups faster.

Users who subscribe to you will have certain keywords where you can group them based on these terms. This makes the management of your campaign easier and more organised.

WhatsApp Business allows you to send files of any format. This can be a video, an image, a location, a pdf file or just about anything else.

Unlike traditional SMS, you can now send a message up to the limit set by WhatsApp which is a maximum of 2000 characters for single message or 950 characters for group broadcasting.

You can now download the list of numbers grouped by the subscriber’s keyword which helps you to work better and faster since you know them by their keywords.

Why use WhatsApp Business Customer Relationship Management system?

You no longer need to buy (and pay) SMS credits when you want to send out promotional messages. WhatsApp has a strong reputation of having the highest open and read rate among every type of messaging apps in the market. In fact, it is far away in this context as compared to SMS and email.

Frequently Asked Questions

This revolutionary tool is very new and we know that you might have some questions and issues that you might be unsure of. Below are some of the questions you might be asking.

Can I still use that number on any other mobile phone?

Yes, you will be able to use the number on any other mobile phones once you have used it for TwoWay system.

Will this number be risked of banned by WhatsApp?

Our system is just a tool for you to use your whatsapp with all the extra features. It behaves exactly like a normal Whatsapp user.

What file format will it be when I download all the conversations or numbers from my dashboard?

The file format which will download is in csv which can be opened using standard applications.

Is it secure to host my data online?

Yes, it is very safe and secure because all the data in our systems are hosted in a certified and reliable datacentre with end-to-end encryption.

Is it just another web WhatsApp?

Yes but you have host of other features! Let TwoWay be another staff and save hundreds of staff hours a month.

Will I be charged for sending messages to my subscribers?

Depends on the packages you are in. There will be message limitations for entry level packages.

Can I change my profile ID?

Yes, you can and a lot of other personalizations.

Can I have an auto-reply based on keywords that they subscribe to?

Yes and you are allocated unlimited keywords too. As long as you know what your subscribers like and who they are, you can use the keywords that relate to them.

Why TwoWay.Ai Whatsapp Customer Relationship Management?

Besides having the Customer Relationship Management application and system that will let you connect with your customers better and having them subscribe to you for information and promotional messages, we have the business know-how and vast experience in digital marketing.

We have helped countless companies and businesses flourish, brought them to a higher level, engaged them better with their customers in various ways using digital platforms for more than 20 years now. We have experienced how the digital revolution changed media and marketing over the years and have been successful in captivating the market using these tools.

We have developed this Whatsapp Customer Relationship Management and other marketing strategies that are effective for businesses in every way, learning and fine-tuning along the way. There is just no one better than us in this field.