Global Seafoods

Global Seafoods established in 2009, has been providing Australia citizens with high-quality food ingredients. Its main products are fresh French oysters and oysters from various countries. The company insists on using air freight to transport all oysters to ensure their quality. At the same time, it also collects various food ingredients from different countries, such as high-quality meats, global seafood, frozen sashimi, and various barbecue and hot pot foods, and it is convenience for customers.

The company opened its first store in Kwai Hing in 2011, and has since expanded to nine stores throughout Australia and the New Territories to meet the needs of customers in different areas. It also actively supports cooperation with different local food brands and supports local production. In addition, it keeps up with the times, and has now expanded its Australia online food store, allowing all foodies to order fresh French or other country’s oysters and sashimi in a faster and more convenient way.

After using TwoWayAi, Global Seafoods began using WhatsApp broadcast messages to send updates on new arrivals, promotions, and special offers to their customers. By using TwoWayAi Broadcast, Global Seafoods can quickly and easily send targeted messages to its customers, promoting daily deals, new arrivals, and seasonal products. This can help to increase sales and improve customer engagement. They also made sure to send messages at appropriate times and not to overload their customers with too many messages.

Here are three examples of how Global Seafoods can utilize TwoWayAi’s broadcast:

Daily special deals

Send a broadcast message to customers every day featuring a special deal on a specific type of seafood along with an image of the product. For example, “Today’s special: Fresh caught Oysters at 20% off! Limited time offer, order now!

New arrivals

Send a broadcast message to customers when new seafood products arrive at your store along with an image of the new product. For example, “New arrival alert! Freshly frozen food now available. Order now while supplies last!

Seasonal promotions

Send a broadcast message to customers to promote seasonal seafood products along with an image of the product. For example, “Summer is here! Get the taste of summer with our fresh Sashimi. Order now and get 10% off!
Overall, using TwoWayAi’s WhatsApp broadcast messages helped Global Seafoods increase enrollment with customers, improve engagement and gather valuable feedback. Global Seafoods’s management team was pleased with the results and has plans to continue using TwoWayAi’s WhatsApp broadcast messages as a key part of their promotion strategy.

Mindflex – Tuition Centre

Education center from Singapore, Mindflex, offers various courses such as language classes, Math and Sciences, BAFs, and test preparation. The center has a large number of students, but the management team wants to find new ways to efficiently communicate with students and increase enrollment. One strategy they decide to explore is using WhatsApp broadcast messages to communicate with students.

After discussing their broadcasting strategy with TwoWayAi consultant, the center began using WhatsApp broadcast messages to send updates on new course offerings, schedule changes, and upcoming events to their students. The center also made sure to send messages at appropriate times and not to overload their students with too many messages.

The center also made use of TwoWayAi’s message flow tagging feature, so they can track which option their students engaged in the most. This helped them identify which messages were most effective and which students were most engaged. They used this information to segment their student base and target specific segments with tailored messages.

? Referral Program

The center also used WhatsApp broadcast messages to run a referral program, where students who referred a friend received a discount on their next course. This program was successful in bringing in new students and increasing enrollment.

? Send Reminders and Feedback

The center also used WhatsApp broadcast messages to send out reminders for upcoming classes and to send out surveys to their students, asking for feedback on their courses and services. The center received a good response rate and were able to implement suggestions made by the students to improve their business.

Overall, using TwoWayAi’s WhatsApp broadcast messages helped Mindflex efficiently communicate with students, increase enrollment, improve student engagement and gather valuable feedback. The center management team was pleased with the results and has plans to continue using TwoWayAi’s WhatsApp broadcast messages as a key part of their communication strategy.

Eden Health Retreat – SPA

A chain beauty spa, Eden Health Retreat, operates several locations in Australia. The spa offers a wide range of spa services including spa onsen bath, essential aroma, intense remedial, sports personalised, timeless urutan, and head shoulder foot massage. The management team wants to find new ways to engage with customers and increase bookings. One strategy they decide to explore is using WhatsApp broadcast messages to communicate with customers.

Although with website booking, Eden Health Retreat noticed that more than 80% of their clients prefer booking and communicating via WhatsApp. WhatsApp has become the main communication channel for them to reach out to their clients. After using TwoWayAi, Eden Health Retreat began using WhatsApp broadcast messages to send updates on new services, promotions, and special offers to their customers. The spa also made sure to send messages at appropriate times and not to overload their customers with too many messages.

Their broadcast message is rich in media and enliven with message flow buttons! This helps them achieve more than 93% open rate and 79% response rate, which is unbelievable before TwoWayAi. They add a tag on different broadcast message responses to segment their customer base and target specific segments with tailored messages moving forward.

Loyalty Program

The spa also used WhatsApp broadcast messages to run a loyalty program, where customers who booked a certain number of services received a complimentary service. This program was successful in encouraging repeat business from customers.

Reminder Message

The spa also used WhatsApp broadcast messages to send out reminders for upcoming appointments, which reduced the number of no-shows.

Asks for Feedback

They also used it to send out surveys to their customers, asking for feedback on their services and products. The spa received a good response rate and were able to implement suggestions made by the customers to improve their business.